Privacy Policy
Last Updated: 06.2026
1. Introduction
Welcome to ProServe (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.proserve.co.za (“the Website”).
By using our Website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Name and surname
- Email address
- Telephone number
- Company name
- Physical address
- Any information submitted through our contact forms or enquiries
Technical Information
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the Website
- Date and time of access
- Referring websites and links clicked
3. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our Website.
Cookies are small text files stored on your device when you visit our Website.
Types of Cookies We May Use:
Essential Cookies
These cookies are necessary for the Website to function properly and cannot be disabled in our systems.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Website by collecting information anonymously, allowing us to improve the Website’s performance and user experience.
Functional Cookies
These cookies remember your preferences and settings to provide enhanced functionality.
Marketing Cookies (if applicable)
These cookies may be used to deliver relevant advertising and measure the effectiveness of marketing campaigns.
Managing Cookies
You can choose to accept or decline cookies through your browser settings. Most browsers automatically accept cookies, but you can modify your settings to decline cookies if you prefer.
Please note that disabling certain cookies may affect the functionality and performance of the Website. By continuing to use our Website, you consent to our use of cookies in accordance with this Privacy Policy, unless you have disabled them through your browser settings or cookie preferences.
4. How We Use Your Information
We may use your information to:
- Respond to enquiries and requests.
- Provide and improve our services.
- Communicate with you regarding our services.
- Maintain and improve the Website.
- Monitor Website usage and performance.
- Comply with legal and regulatory obligations.
- Prevent fraud and protect the security of our Website.
- Send marketing communications where you have consented to receive them.
5. Legal Basis for Processing Personal Information
We process personal information only when:
- You have provided consent;
- It is necessary to perform a contract with you;
- We are required to do so by law;
- It is necessary for our legitimate business interests.
6. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Website hosting providers;
- IT and technical service providers;
- Analytics providers;
- Professional advisors;
- Regulatory authorities and law enforcement agencies where required by law.
Any third parties processing information on our behalf are required to maintain appropriate security and confidentiality measures.
7. Data Security
We implement reasonable technical and organisational safeguards to protect your personal information against:
- Unauthorised access;
- Loss or theft;
- Misuse;
- Disclosure;
- Alteration; and
- Destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected;
- Comply with legal obligations;
- Resolve disputes;
- Enforce our agreements and policies.
9. Your Rights
In accordance with POPIA, you have the right to:
- Access your personal information;
- Request correction of inaccurate information;
- Request deletion of information where appropriate;
- Object to certain processing activities;
- Withdraw consent at any time where consent is the basis for processing;
- Lodge a complaint with the Information Regulator of South Africa.
10. Direct Marketing
Where permitted by law or where you have provided consent, we may send you marketing communications regarding our products and services.
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us directly.
11. Third-Party Websites
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our Website is not directed at individuals under the age of 18 years, and we do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page together with the updated effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights relating to your personal information, please contact us:
ProServe (Pty) Ltd
+27(0)21 205 2918
23 Spearhead Business Park, Cnr Montague Drive & Freedom Way, Montague Gardens, Western Cape, South Africa, 7441